Privacy Policy

This Privacy Policy explains how myload.net (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you access our website, use our services, purchase products, or interact with our support system.

By using our platform, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Identification Information

  • Full name
  • Email address
  • Account credentials
  • Billing information (PayPal account details are not stored on our servers)

1.2 Technical & Usage Data

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Pages visited on our site
  • Login timestamps

1.3 Transaction Data

  • Purchase history
  • Order details
  • Shipping address (for physical products)
  • Service activation information

1.4 Support-related Data

  • Support tickets
  • Attachments or screenshots you submit
  • Chat logs and communication history within your account

2. How We Use Your Information

We use your information for:

  • Providing hosting, software licensing, and shipping services
  • Processing and verifying payments through PayPal
  • Managing user accounts and authentication
  • Delivering purchased digital or physical products
  • Improving website performance and user experience
  • Detecting and preventing fraud or abuse
  • Providing technical support via our ticketing system
  • Complying with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies for:

  • Session management
  • Security and authentication
  • Analytics and performance tracking
  • Remembering user preferences

You can disable cookies in your browser settings, but some features may stop working properly.

4. Data Storage & Security

We apply security measures including:

  • Encrypted connections (HTTPS)
  • Secure server infrastructure
  • Access control and authentication
  • Regular system monitoring

While we take every reasonable measure to protect your data, no system can be 100% secure.

5. Payment Information

All payments are processed securely through PayPal.
We do not store:

  • Credit card details
  • PayPal passwords
  • Financial data on our servers

PayPal’s own privacy and security rules apply during transactions.

6. Data Sharing

We may share limited data only with:

  • Shipping carriers (for physical product delivery)
  • Payment processor (PayPal)
  • Anti-fraud systems
  • Legal authorities if required by law

We do not share data for marketing or advertising purposes.

7. User Rights

Depending on your region, you may have rights such as:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Restrict or object to processing
  • Download a copy of your data
  • Close your account at any time

Requests can be submitted via the support ticket system.

8. Account & Data Deletion

You may request:

  • Account deletion
  • Removal of personal information
  • Closure of services

However, certain data may be retained for:

  • Legal compliance
  • Fraud prevention
  • Transaction record-keeping

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for:

  • Their content
  • Their privacy practices
  • Their security standards

10. Updates to This Policy

We may modify this Privacy Policy when necessary.
Changes will be published on this page with an updated date.

11. Contact

All privacy-related inquiries must be submitted through our internal ticketing system after logging into your myload.net account.

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