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Myload Support System

Frontend support tickets, replies, status workflow, and customer dashboard support overview.

Plugin purpose

Myload Support System provides a licensed support ticket dashboard for customers and support agents. The plugin creates a Support page with the [myload_support_system] shortcode after activation on a licensed site.

Customers can create tickets, choose a category and priority, view ticket status, and reply while the ticket remains open. Support agents can view all tickets, reply as support, and change the ticket status.

The plugin adds a compact WooCommerce account dashboard card and a Support Tickets account menu item. Styling is inherited from Myload theme variables.

Support memberships can be managed from Tickets > Support Subscriptions. Administrators can search for a customer, choose the matching plugin license, and update the purchase or expiration date shown on the frontend Support page.

The [myload_support_plans] shortcode renders a dedicated Support Plans page. Customers can choose a package, pick the plugin license that needs support, and continue to WooCommerce checkout.

On external domains the plugin is locked until Myload License Manager confirms an active license for myload-support-system.

Functions

• Creates a frontend Support page automatically when licensed.
• Lets customers create tickets and reply from the frontend.
• Lets support agents answer tickets, update statuses, and manage categories.
• Sends support emails to administrators and customers.
• Lets customers buy support plans from a popup or the dedicated Support Plans page.
• Lets administrators edit support purchase and expiration dates per customer license.
• Requires an active Myload license outside myload.net.