Refund and Returns Policy

This Refund Policy explains when refunds can be issued for digital and physical products purchased from myload.net.

By placing an order, you agree to the conditions listed below.

1. Digital Services & Products

Due to the nature of digital goods, all digital purchases are final and non-refundable, including:

  • Web hosting services
  • Domain-related services
  • Digital downloads
  • Software keys and activation codes
  • Shared software licenses
  • Subscription-based tools
  • Server installations or configurations
  • Account upgrades or credits

Refunds for digital services are only possible if:

  • The product/service cannot be delivered due to an error on our side
  • A duplicate order was accidentally charged

No refunds will be issued for:

  • Incorrect purchases made by the user
  • Compatibility issues with your system
  • Change of mind
  • Misuse or violation of terms
  • Service suspension due to abuse

2. Physical Products

Refunds for physical products (e.g., reprogrammed toner chips, printer components) are available only under specific conditions.

2.1 Products Eligible for Refund or Replacement

  • Damaged items upon arrival
  • Wrong item shipped
  • Manufacturing defects

2.2 Conditions

You must:

  • Report the issue within 48 hours of receiving the item
  • Provide clear photos/videos through the support ticket system
  • Return the item if requested (shipping cost may apply)

2.3 Non-Refundable Cases

  • Incorrect installation of chips
  • Damage caused by improper use
  • Printer malfunctions unrelated to our product
  • Items damaged after delivery
  • Lost items due to incorrect shipping address entered by the customer

3. Shipping Costs

  • Shipping fees are non-refundable.
  • If a replacement is approved due to our mistake, we will cover the reshipping cost.
  • For customer mistakes, the buyer is responsible for shipping costs.

4. Chargebacks & Payment Disputes

Unauthorized or fraudulent chargebacks will result in:

  • Immediate termination of all services
  • Account suspension
  • Ban from future purchases

We strongly encourage users to contact us first through the ticketing system before filing disputes.

5. Processing Time

If a refund is approved:

  • It will be processed within 3–10 business days
  • Refunds are issued only through PayPal
  • Processing times may vary depending on PayPal policies

6. How to Request a Refund

To request a refund, users must:

  1. Log in to their myload.net account
  2. Open a support ticket
  3. Provide:
    • Order number
    • Description of the issue
    • Evidence (if applicable)

Requests through email, phone, or social media will not be accepted.

7. Policy Updates

We reserve the right to update this Refund Policy at any time.
Changes take effect immediately once published on this page.

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